My Reservations
Insert your booking details to find out if you're eligible for cancellation and refund.
Only limited to booking made via official hotel site (powered by Softinn).

Search Eligible Booking For Amendment

Booking Detail Made On {{ pageBookingAmendmentController.viewmodel.HotelName }}

Your booking details:
Reservation Code: {{ pageBookingAmendmentController.viewmodel.BookingReservationCode }}
Paid Amount: {{ pageBookingAmendmentController.viewmodel.Currency }} {{ pageBookingAmendmentController.viewmodel.BookingPaymentPaidAmount | currency: '' }}
Check In: {{ pageBookingAmendmentController.viewmodel.BookingCheckInDate | date:'dd MMM yyyy' }}
Cancellation policy for {{ refundInfo.HumanizedCancellationPolicy.RoomTypeName }} ({{ refundInfo.HumanizedCancellationPolicy.RatePlanName }}):

No refund
{{ cancellationPolicyGraph.getDayRangeDescription($index) }}
Booked
{{ cancellationPolicyGraph.getSimulatedBookingDate() | date:'d MMM' }}
{{ cancellationPolicyGraph.getDateForDaysBeforeCheckIn($index) | date:'d MMM' }}
Check-In
{{ cancellationPolicyGraph.getSimulatedCheckInDate() | date:'d MMM' }}
Today

You are eligible for refund ({{ pageBookingAmendmentController.viewmodel.Currency }} {{ refundInfo.RefundCalculatorResponse.FinalRefundAmount | currency: '' }}) if you cancel your booking now or before 11.59 PM, {{ pageBookingAmendmentController.getIntervalDate(refundInfo.BookingBookedDate, pageBookingAmendmentController.viewmodel.BookingCheckInDate, refundInfo.RefundCalculatorResponse.ApplicableCancellationRule.FromDayOfArrival) | minusDays: 1 | date:'dd MMM yyyy' }} (Hotel local time, GMT {{ pageBookingAmendmentController.formatTimeZone(pageBookingAmendmentController.viewmodel.TimeZone) }}).


{{ pageBookingAmendmentController.isShowTerms[$index] ? 'Hide Terms' : 'Show Terms' }}

  • Entitled for Refund: {{ pageBookingAmendmentController.viewmodel.Currency }} {{ refundInfo.RefundCalculatorResponse.FinalRefundAmount | currency: '' }}
  • Entitled for {{ refundInfo.RefundCalculatorResponse.ApplicableCancellationRule.RefundPercentage }}% Refund: {{ pageBookingAmendmentController.viewmodel.Currency }} {{ refundInfo.RefundCalculatorResponse.FinalRefundAmount | currency: '' }}
  • Subject to Cancellation Fee + Bank or Payment Gateway Charges: {{ pageBookingAmendmentController.viewmodel.Currency }} {{ refundInfo.RefundCalculatorResponse.TotalCancellationCharges | currency: '' }}

You are not eligible for any refund

or Request to change date (subject to availability, extra charge may incur)